Delete your AGS Pay account
Request deletion of your AGS Pay Inc. account and associated personal data without opening the mobile app.
1. Submit your request
- Write to support@agspay.ca, preferably from the email address associated with your account.
- Use the subject “AGS Pay account deletion request” and include your full name and account email.
- Send the message. Opening the email button does not send your request automatically.
If no email application opens, copy support@agspay.ca into your usual email service. Never send your password, PIN, authentication code or identity document in this initial email.
2. Identity confirmation and processing
We may request reasonable information to verify account ownership. If you no longer have access to the account email, explain this in your request. For email requests, we delete the account within 2 calendar days after receiving a complete request and verifying account ownership. Any outstanding transfer, balance or dispute will be assessed. If an additional step is required, we will explain why and how it affects processing.
3. From the AGS Pay app
- Sign in and open More (Plus).
- Select My profile (Mon profil).
- Scroll to the bottom and tap the red Delete my account (Supprimer mon compte) button. You do not need to enable profile editing.
- Select Delete in the confirmation dialog.
After confirmation and successful processing, your account is closed, you are signed out and you can no longer sign in to that account. If the app shows an error, closure is not confirmed: email support@agspay.ca. This action does not automatically erase all records associated with the account; see the retention rules below.
4. Data covered by your request
Your request may cover the account and associated personal data, including profile details, preferences and saved beneficiaries. The in-app button closes the account; it does not by itself erase all such data. To request erasure, email support@agspay.ca. Your request will be assessed against applicable retention requirements, and we will explain which data can be erased and which records must be retained.
5. Data retention
Transaction, identity verification and compliance records remain retained after account closure. Applicable legal and regulatory requirements govern their retention, including FINTRAC requirements where applicable. Some information may also be necessary for fraud prevention or dispute resolution. Account closure does not restore account access and is not a promise of complete data erasure. To find out which data is retained, why it is retained and the retention periods applicable to your case, email support@agspay.ca. Requests concerning data that is no longer necessary and is not subject to retention requirements may be sent to the same address.